IBM, Piscataway, New Jersey 2001-Present
Global IT solution and service leader specializing in development and manufacture of advanced computer systems, software, storage systems, and microelectronics as well as provision of infrastructure, application management, and professional services with annual revenue in excess of $95B.
Technical Solutions Manager (2010-Present)
Spearhead multinational, cross-disciplinary teams of subject matter experts in tailoring sophisticated service, labor, software, and hardware solutions to drive business and revenue growth. Define worldwide service solutions and function as primary source of engagement management and solutions design across technical disciplines, encompassing distributed, mainframe, and end-user services. Evaluate, define, and develop innovative service solutions that align client needs with IBM’s operational goals and strategy.
Delivery Engagement Manager (2002-2010)
Coordinated cross-disciplinary team of solution architect professionals in design, costing, and deployment of specialized technical solutions, including development of comprehensive technical proposals for diverse corporate clientele. Ensured fulfillment of global operational strategy and customer requirements through strategic planning and management of new service and product offerings.
- Collaborated closely with IBM executives to evaluate project expenditures, streamline production to attain significant cost savings, and deliver cutting-edge business and technical solutions.
- Identified and communicated key risks associated with mitigation plans for several large outsourcing projects.
Technical Solutions Architect (2001-2002)
Interfaced with customers, delivery organizations, and vendors to determine business requirements, draft detailed technical specifications for P-Series and X-Series hardware solutions, and derive estimated labor and cost cases. Conceptualized and constructed numerous successful implementations within program-specific time and budget constraints.
- Pioneered reusable hybrid solution for monitoring and supporting IBM devices, including time and labor estimates to ensure adequate transition and support time; new processes have been successfully implemented for several proposals.
- Honored with IBM’s High Performances Service Culture Award and stock options for successfully securing lucrative accounts through several high-visibility engagements.